MARKETING SUPPORT

A successful marketing event or campaign can turn into a disaster if calls from potential clients or call’s load balancing are not properly thought out and planned. Abandoned calls damages brands and statistics shows that on average up to 30% of potential customers never return if their call is not answered and waiting is too long.

KCall will assist you in client retention and can offer solutions to customer loyalty programs support and development. We have solid experience in managing and building from scratch customer loyalty programs that adds real value to clients.

Our services:

Marketing campaigns and events support

We can provide 24/7 support to marketing campaigns and events through both traditional and modern communication channels, such as e-mail, SMS, social media, that will ensure the success of each campaign/event through customer satisfaction and constant communication with them.

Customer loyalty program support and development

KCall can set up a 24×7 dedicated contact center for customer loyalty and retention program support. Our operators can take care of all the communications with clients regarding loyalty program, using both traditional (telephone, fax) and modern communication channels (e-mail, SMS, video call, social media), provide additional information about new opportunities, activities, changes in the program.