Customer care is critical to any sustainable business. Every detail of communications with a client is significant. The ease of getting information, response time, attention to details and commitment to providing the best possible assistance – are the key success factors that determine client’s satisfaction, retention level and attractiveness of products or services.

We know a simple formula for successful business growth – improvements in quality of customer care and retention have direct impact on sales and growth of business.

We can provide

•  We can support any communication channels (telephone, e-mail, video call, social media)
•  24x7x365 service support
•  Intelligent calls/inquires routing
•  Interactive voice response (IVR) of any complexity
•  Integration with client’s information systems
•  Software as a service model (CRM, knowledge management, call center Genesis)
•  Multilingual support
•  Highly skilled contact center agents
•  Regular training programs for contact-center agents
•  Call center online monitoring and advanced reporting and statistics tools
•  Data protection and total backup solutions, compliance with security policies
•  High scalability to increased volumes during peak loads

Our services

Hotline Services (multilanguage, 24/7)

We can set up a 24×7 telephone hotline, providing professional service for handling client’s general information inquiries received by a variety of communication channels through which your clients are able to contact us. These options include email, online-chat, SMS and social media and others. Our trained customer care agents can provide information support and advice to clients about your products or services, assist with purchasing decision, inform about store’s locations, working hours and support marketing campaigns and loyalty programs.

Complaints / compliments support line

We can set up an independent contact center to receive and process all inbound calls and deal effectively with any complaints or receive compliments on behalf of your company. If necessary and depending on the scripts, we may offer call back options to ensure client’s problem resolution and service satisfaction or escalate the problem to a level of highly qualified expert inside your organization for problem resolution.

Product / service warranty support line

We can set up contact center to act as a single point of entry to deal with warranty and repair requests. Our customer care experts can receive inbound requests, process and register warranty, monitor check its status and report upon completing and delivery. We are committed to providing each and every customer with a superior post sales service experience.

Technical support line

Our skilled customer care experts can provide technical support and consulting service and deal effectively with software and hardware problems.