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CUSTOMER SATISFACTION SURVEYS

 

 

Collection of primary data for market research projects or surveys may be time-consuming and require substantial efforts and resources of your personnel. Outsource it to Kcall and let us take care of your primary data collection and processing. Our contact-center agents will follow the scripts precisely, making sure that the exact wording and order of questions is followed during interviews. We have tools to ensure close to 100% interview’s compliance to scripts and can process answers that only follow and comply with the scenario, avoiding processing of answers that have any deviations to the scrip and may affect and influence final result. This gives the highest quality primary data for your analysts to further research.

Kcall is capable of setting an effective contact center for large-scale national inbound/outbound surveys and market research campaigns, supporting interviewing of thousands of subjects.

We can provide

  • ქოლცენტრი Monitoring of social media networks
  • ქოლცენტრი Intelligent calls/inquires routing
  • ქოლცენტრი High scalability to increased volumes during peak loads
  • ქოლცენტრი Integration with client’s CRM or CRM for rent (software-as-a-service model)
  • ქოლცენტრი Data protection and total backup solutions, compliance with security policies
  • ქოლცენტრი Call center online monitoring and advanced reporting and statistics tools
  • ქოლცენტრი 24x7x365 market research and survey support
  • ქოლცენტრი Multilingual support
  • ქოლცენტრი Regular training programs for contact-center agents
  • ქოლცენტრი Multi-skill contact-center agents

Our Services

 

Market research and surveys support

Kcall can support market research projects and national surveys campaigns, following precisely the defined scripts and scenarios. This may include support for both inbound and outbound campaigns. Our agents can work with highly sophisticated smart scripts and what-if-scenarios. We can take care of primary data collecting and structuring, processing and analysis.

Phone-assisted voting support services

We can set up a contact center for inbound calls registration and processing of voting results, which can be summarized in a report. Kcall can handle increased volume of inbound calls during peak loads.