SALES
Lead generation and customer acquisition can be expensive if handled by high-paid top sales managers. Outsource your telemarketing services and let Kcall take care of your calling hassles and telemarketing routine. It is a more cost-effective way to get high quality leads. Kcall will ensure quality sales outcomes and provide you with only the prospects highly qualified to buy.
In addition, Kcall can provide high quality sales support, such as order taking and processing, appointments setting, informing, status monitoring and many more.
If you have a particular sales target to reach, Kcall can help with this challenge by applying cross-sales and up-sales techniques on inbound calls to increase sales and enhance value that a customer get from a purchase. We offer the best sales practices and well-designed suggestive selling scenarios that work.
We can provide
Highly skilled experts with solid sales experience and knowledge of industry best practices- Training programs for customer care experts
- Multilingual support
- Interactive voice response (IVR)
- Support of new communications channels such as Social Media
- Intelligent calls/inquires routing
- Integration with client’s CRM or CRM for rent (software-as-a-service model)
- Data protection and total backup solutions, compliance with security policies
- Client’s sales support 24x7x365
- Contact center online monitoring and advanced reporting and statistics tools
- High scalability during peak loads
Our Services
Contacts verification services
We can offer contacts verification services, CRM data verification and cleansing services. Our telemarketing agents can help collect contact details, process them and update databases. We can also help creating a new contacts database from a scratch.
Orders registration and processing service
We can set up a dedicated contact center to receive and process all inbound sales orders from your clients, received by any means of communications (call, e-mail, on-line chat, video call, etc.). If necessary our agents will provide additional advice on products or services, help to compare different products, check availability in stocks, help navigate web-site and ensure that your client gets the highest quality buying experience. We can also take care of order status monitoring and client informing by SMS, e-mail or call back about delivery details and any other changes.
Appointment setting services (services sales support)
We can set up a contact center to receive and process all appointment requests from your clients, tracking schedules of your expert’s availability and ensuring maximum utilization of your staff. Our experts will also monitor any changes and contact clients by convenient means of communication (phone, e-mail, SMA) in case of the need to reschedule appointment time.
Cross-sales and up-sales services
We can introduce cross-sales and up-sales techniques to increase sales and enhance value that your customer gets from a purchase. Our telesales agents have solid experience in cross-sales and up-sales techniques.
Social media sales support
We can help you integrate social media with the sales engine of your business. Kcall offers a comprehensive social media management tool to monitor and create posts relating to the brands, products, services and events, assisting with sales. Smart use of these channels will increase the chances of converting a casual online follower into a paying customer.
