How to get the loyalty of a potential client to your business and encourage it to use your products / services? The answer to this question is known to specialists who have been working in the field of telemarketing for a long time. The team of such specialists has the outsourcing Contact center KCall. We carry out active sales by phone competently, unobtrusively, effectively using both calls and sending out voice messages. That is why cooperation with KCall is beneficial for you!

Any entrepreneur knows that the company’s profitability depends on the quality of promotion of the company’s products or services. This requires updating the database of all customers, the purpose of which is to confirm all the information on each of them. First of all, it is necessary in order to classify customers and identify the most interested in your products and services. As a result, you will not miss a single customer, as well as attract a new target group.

The effectiveness of the results of marketing activities is directly dependent on customer information, which also often changes. In order to competently carry out the creation of a database of customers, it will take a lot of time and labor resources. In addition, this work is quite painstaking and needs extreme clarity, attention to detail, following certain standards. Our contact center is ready to provide you with the service “Creating a customer database” on mutually beneficial terms. We will undertake all stages of development and updating, and guarantee an excellent result.

Automatic telephone call (auto-informing) or, as it is also called, IVR (Interactive Voice Response), is not a new, but constantly improving IT service, which has become indispensable for many companies. Its main task is to reduce the time for calls and the cost of payroll operators. Automatic customer dialing allows you to reduce the cost of each individual call, working on the existing customer base.

Automatic dialing improves the communication of outgoing calls and significantly increases the productivity of the Contact center, that is, the effectiveness of the project as a whole. Automated outgoing calls make it easier and faster to alert subscribers. And thanks to the use of interactive voice support, it is possible to virtually eliminate spending on the remuneration of operators

The most common way to effectively find loyal customers and increase turnover is active sales. This is one of the types of telephone marketing, which is used in the case of the ineffectiveness of other types of advertising promotion. In this case, the search for clients and the sale is carried out through live communication by phone, between the Contact center operator and the potential buyer.

Telephone surveys are necessary for the following tasks:

•  Identify the preferences of potential buyers / consumers;
•  Market capacity research;
•  Determination of the target audience and typical consumer portrait
•  Evaluation of the effectiveness of marketing activities;
•  Designation of competitive advantages;
•  Analysis of reduced demand and changes in business environment, etc.

Conducting telephone surveys also helps to increase the level of loyalty to the company, because thanks to direct communication it makes people aware of customer-oriented policies.