About K•Call
K•Call is the first 24/7 outsourced contact center in Georgia. Since 2016 we have helped businesses manage customer communication and the operational processes around it.
Our approach
K•Call's role is not simply to answer a call or a message on your behalf. Our task is to build an operating model in which process, people, technology, quality control and analytics work as one.
Today K•Call combines classic human Customer Care, an AI Voice Agent, a Hybrid model and business process automation. For each project we choose the model that answers the real requirement — without excess technology or excess headcount.
Smart BPO. Human + AI Customer Care.
About us
K•Call is the first 24/7 outsourced contact center in Georgia. Since 2016 we have helped businesses manage customer communication and the operational processes around it.
Accountability
A partner hands K•Call a defined part of the process and gets one accountable team running it day to day.
Quality
We manage the knowledge base, scripts, training, QA, feedback and continuous improvement.
Transparency
Results must be measurable. SLA/KPI, reporting and the real-time monitoring format are defined per project.
Flexibility
Service can run 24/7/365, during office hours, at peak periods, or as overflow support for an existing team.
Technology with a purpose
AI and automation are applied where they create real value for the process.
BY THE NUMBERS
K•Call at a Glance
2016
Established
24/7/365
Service capability
3+
Core service languages
Human + AI
Flexible delivery model
TECHNOLOGY
Technology that serves the process
We use technology where it simplifies, accelerates or better measures the process. The architecture is planned around the requirements of the specific project.
Telephony, IVR and call routing
Managing inbound flow and directing it to the right resource
Call recording and quality monitoring
QA scoring and script adherence control
CRM / Helpdesk integrations
Request registration and access to customer context
Google Sheets / Google Forms workflows
Lightweight processes without deploying another system
API / Webhook integrations
Two-way data exchange with your systems
Automated notifications and escalations
Rule-based alerts to the accountable team
Knowledge bases and script management
One maintained source for agents and AI alike
Real-time dashboards and reporting
Operational metrics visible while the project runs
AI Voice Agent infrastructure
Launching, testing and monitoring the voice agent
Project-specific automation
Workflows built around the actual business process
Technology accelerates the process. People manage the quality.
K•Call projects involve agents, team leads, QA specialists, project managers and a technical team. Even with an AI Voice Agent, K•Call remains responsible for the knowledge base, conversation logic, testing, monitoring and improvement.
LOCATION
Visit Us
Ready to run customer communication more effectively?
Tell us about your process, channels, volume and goals. K•Call will assess your requirements and recommend a suitable model.