K•Call

Customer Insight

Surveys & Customer Feedback

Turn the voice of the customer into structured data.

K•Call runs telephone surveys and feedback campaigns using an agreed questionnaire, sample, classification method and reporting format.

Plan a Survey

Areas covered

  • NPS
  • CSAT
  • Service quality assessment
  • Product or service feedback
  • Market or customer research
  • After-service / after-purchase follow-up
  • Closed-case assessment
  • Churn-reason research

Process

We agree the objective, questionnaire, rules for using the respondent database, the call scenario, result classification and the reporting format.

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Other services

Customer Care

Professional management of inbound communication across phone, chat, email and social channels.

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Sales & Lead Management

Lead capture, qualification, follow-up, appointment scheduling and support for your sales process.

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Telemarketing

Targeted outbound campaigns, database communication, lead generation and sales support.

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Ready to run customer communication more effectively?

Tell us about your process, channels, volume and goals. K•Call will assess your requirements and recommend a suitable model.

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