Human Omnichannel Support
Digital Communication Channel Management
Messages, comments, chat and email — managed under one service standard.
K•Call human agents manage digital communication channels in your brand's name using approved knowledge, tone of voice and escalation rules.
Channels
- Web chat
- In-app chat
- Facebook / Instagram messages
- Social media comments
- Other agreed text channels, subject to technical feasibility and scope
What we do
- Answering questions
- Classifying requests
- Capturing leads
- Escalating complaints and problem cases
- Comment administration and agreed moderation
- Recording information in the relevant system
- Notifying the accountable team
Important
This is a K•Call human operation.
K•Call's current AI Voice Agent service is designed for telephone communication. Digital channels are handled by human teams unless a different technology scope is separately approved.
EXPLORE MORE
Other services
Ready to run customer communication more effectively?
Tell us about your process, channels, volume and goals. K•Call will assess your requirements and recommend a suitable model.