Customer Support Representative (CSR)
Operations
Full-time
Tbilisi
Starting salary: 1,500 GEL NET + KPI bonus up to 200 GEL
About This Role
K•Call is the first 24/7 outsourced contact center in Georgia. We serve companies across a range of industries and manage their customer communication by phone, chat, email and social channels.
Responsibilities
- 1Answer inbound customer calls and/or written enquiries, depending on the project
- 2Provide accurate information in line with the approved knowledge base and procedures
- 3Record requests in the relevant system
- 4Hand problem cases to the accountable team according to the agreed process
- 5Follow service standards, scripts and SLA/KPI requirements
- 6Take part in training and quality improvement
Requirements
- Fluent Georgian, written and spoken
- English and/or Russian at a communication level — required
- Clear and courteous communication
- Basic computer skills
- Reliability and attention to detail
- Availability to work shifts according to the project schedule
- Preferred: Customer Service / Contact Center / Sales experience
- Preferred: both English and Russian
- Preferred: experience with CRM, Helpdesk or other operational systems
What We Offer
- Starting NET salary of 1,500 GEL
- KPI bonus of up to 200 GEL
- Professional development opportunities
- Experience across a range of business projects
- Clear working standards and continuous support
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