Services built around the way your customers communicate

K•Call agents manage inbound customer communication using an approved knowledge base, scripts, tone of voice and project-specific SLA/KPI.

K•Call can support the full sales communication flow or a specific stage — from inbound inquiries to lead qualification and follow-up.

K•Call plans and manages outbound phone campaigns — from customer information and promotions to lead generation, database activation and follow-up.

K•Call human agents manage digital communication channels in your brand's name using approved response standards, knowledge and escalation rules.

In a BPO model, K•Call takes responsibility for a defined part of the process or the full operational cycle — from resourcing and training to quality control and reporting.

K•Call provides temporary or seasonal operating capacity for product launches, marketing campaigns, events and other periodic projects.

K•Call runs telephone surveys and feedback campaigns using an agreed questionnaire, sample, classification method and reporting format.