Privacy Policy

KCall ("we," "our," or "us") operates the website kcall.ge and provides outsourcing contact center services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

We may collect the following types of information:

Personal Information: When you fill out a contact form, request a quote, or apply for a position, we collect personal information you voluntarily provide, including your name, email address, phone number, company name, and any other details you include in your message or application.

Usage Data: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how visitors use our website and improve our services.

Communication Data: If you contact us via phone, email, or other channels, we may retain records of those communications for quality assurance and training purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, provide quotes, and communicate with you about our services
• To process job applications and manage the recruitment process
• To improve our website, services, and customer experience based on usage patterns and feedback
• To send you relevant business communications, including service updates and marketing materials (with your consent where required)
• To comply with legal obligations and protect our rights and interests
• To maintain the security and integrity of our website and systems

3. Data Protection & Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS technology
• Secure storage of personal data with access controls limited to authorized personnel
• Regular security assessments and updates to our infrastructure
• Employee training on data protection and privacy best practices
• Compliance with the data protection laws of Georgia and applicable international standards

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device that help us:

• Remember your preferences and settings
• Understand how visitors navigate and interact with our website
• Analyze website traffic and performance
• Provide relevant content and improve the user experience

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of certain parts of our website.

5. Third-Party Services

We may use third-party services that collect, monitor, or analyze information to help us improve our website and services. These may include:

• Analytics Providers: Such as Google Analytics, which help us understand website traffic patterns and user behavior
• Hosting Providers: That store our website data on secure servers
• Communication Tools: That facilitate email delivery and customer communication

These third-party providers have their own privacy policies governing the use of your information. We encourage you to review their policies. We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described in this policy or as required by law.

6. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal data we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete personal data
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances
• Right to Object: You may object to the processing of your personal data for direct marketing purposes
• Right to Data Portability: You may request a copy of your data in a structured, commonly used format

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

7. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us: